Privacy

Privacy Statement

Thank you for using EasyQuest.
This privacy statement discloses our information practices and declares our data collection methods, usage and confidentiality policies throughout our site.
EasyQuest (“EasyQuest”, “we”, “us”, “our”) provide a service to, but not limited to, create and distribute surveys and collect survey responses (the “Service”) offered through the URL easyquest.com (referred to as the “Website”). In order to provide this Service efficiently we collect various data specified in this document. When we say “you”, we are referring to the person or entity that is registered with us to use our Services, or uses our Service as a survey respondent.
We value your trust and we promise that we will not abuse any information that we collect.

Changes to this Privacy Statement

We may amend this Privacy Statement from time to time. If there are material changes to this statement or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. Any changes will be effective as of the date we post or send the notification. If you object to changes in our Privacy Statement, you must terminate your Account. We encourage you to review this Privacy Statement periodically.

Authentication

In order to protect the privacy of your information all users of the Service (this does not include survey respondents) must authenticate themselves using a verified email address and password before gaining admittance. You must keep your password secure, and never disclose it to a third party.

Security

To protect your information we use the latest 128-bit Secure Socket Layer (SSL) technology for communication. We will also implement such other security measures as required from time to time by applicable data privacy laws, including the Norwegian Data Privacy Act § 13.

Information we collect if you answer a survey

Information we may collect directly from you

  • We collect and store the survey responses that you submit. The creator of the survey is responsible for this data and manages it, including the responsibilities as Data Controller under applicable privacy laws. A survey may also ask you to provide personal information or data. As a respondent, you can choose not to provide an answer to any given question. If you have any questions about a survey you are taking, please contact the survey creator directly as EasyQuest is not responsible for the content of that survey.
  • If the creator of a survey uses EasyQuest to send you a survey invitation email, we collect your email address and possibly other respondent data when the survey creator provides it to us. We do not use this to send you email except when directed by the survey creator. The emails we send on behalf of a survey creator may appear to come from that survey creator's email.

Information we may collect using technology

  • We may collect information about the browser, computer, mobile phone, smartphone or other device you use to access EasyQuest.
  • We may log your IP address, or the location of your computer on the Internet.
  • Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
  • If you arrive at our Website from an external site, we may log which source that referred you to us.
  • We, or third parties on our behalf, may use cookies, pixel trackers, server logs, page tags and other Internet technology for collecting usage data and user statistics.

Anonymous surveys

The survey creator has the ability to configure a survey as anonymous. If you participate in a survey configured as anonymous no information that can identify you and link you to your answers will be provided to the survey creator. Please be aware that specific questions in the survey may still ask you for your personal information or data that could be used to identify you.

Information we collect when you use our Service as a registered user

When you use EasyQuest, we collect information relating to you and how you use our Services from a variety of sources. We collect information you provide to us when you register, use the Service, participate in surveys, communicate with our customer service team or send us an email. That information may include, but is not limited to, your IP address, name, physical address, email address, phone number, credit card information, survey responses and demographic information. By giving us this information, you consent to your information being accurate, collected, used, disclosed, and stored by us as specified in this Privacy Statement.

Information we may collect directly from you

  • When you sign up for an EasyQuest account, we collect your email address, password and company name.
  • In order to bill and collect money, we require you to provide your billing details, including name, address, email address, credit card details and other financial information necessary to complete the transaction. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments. EasyQuest do not store any credit card information.
  • We will store the preferences and personal details you save in the account and user settings pages.
  • We allow you to import and store email addresses and other respondent data in order to invite people to participate in your surveys via email. We will not email, or in any way use, these email addresses except at your direction.
  • We store all survey data including survey settings, questionnaire layout and metadata, questions and responses.
  • We may collect information about you if you provide it to us in other contexts, for example if you participate in surveys we publish or if you make inquiries about our services by phone or email.

Information we may collect using technology

  • We may collect information about the browser, computer, mobile phone, smartphone or other device you use to access EasyQuest.
  • We may log your IP address, or the location of your computer on the Internet.
  • We may automatically collect certain information about your use of the Services. This may include, but is not limited to, which webpages you visit, what you click on, and when you performed those actions.
  • Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
  • If you arrive at our Website from an external site, we may log which source that referred you to us.
  • We, or third parties on our behalf, may use cookies, pixel trackers, server logs, page tags and other Internet technology for collecting usage data and user statistics.
  • Third parties, with your permission, may share your personal information with us.

How we use the information we collect

EasyQuest will never sell your information unless you expressly permit us to. EasyQuest will not process or store data for other purposes or by other means other than the ones agreed with its customers contractually. With your explicit permission, we may share content you have created (e.g. survey templates) with other users of our Service.

We may use and disclose the information we have collected only as follows:
  • to provide you with our services and content;
  • to enforce our Terms of Use;
  • to prevent potentially illegal activities and to meet legal requirements like complying with court orders and valid subpoenas;
  • to screen for and prevent undesirable or abusive activity. For example, we may use automated systems that screen content for phishing activities, spam, and fraud;
  • to communicate with registered users and respondents through services like, but not limited to, Sendgrid, Uservoice and Mailchimp;
  • to create new services, features or content;
  • to bill and collect money owed to us;
  • to limit the amount of responses to a survey from the same IP address;
  • to measure the performance email messaging and to learn how to improve email deliverability;
  • to ourselves, or by use of third parties, provide us information, reports and analysis about the usage and browsing patterns of users of our Website or Service. These reports contain aggregated or anonymous data only, and do not identify individual users;
  • to perform support tasks;
  • to targets ads or offers to people who visit our Website or register an account; or
  • to display aggregated and anonymous data of usage including, but not limited to, the total number of EasyQuest users, respondents or most popular survey or question type.

Our staff may monitor site usage and use collected information to administer and maintain the privacy and security of our Website.

EasyQuest links to and uses Third-Party Sites whose privacy practices may be different from ours. If your information is submitted to any of those sites, it is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Last updated November 16th 2015.


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